"Good listening skills are at the core of building trusting relations that inspire peak performance," observes Paula Jorde in her book, Inspiring Peak Performance. In the book, she offers a list of behaviors that may get in the way of attentive listening. Here are a few examples:
* I usually think about my response when the other person is talking.
* I am impatient with people who don't get right to the point.
* I often finish sentences for people.
* I carry on a conversation with someone while I am doing another task.
* I feel uncomfortable when people express anger, hurt, disappointment, or hopelessness, so I try to say things that will make the feeling go away.
Leadership is an important ongoing part of managing an early childhood program. These two resources focus on ways to create and maintain a work environment that increases competence and where staff feel valued and supported by you and their peers.
Comments (1)
Displaying 1 CommentKathys Child Care
Marshalltown, ia, United States
I wish there was more to this article. All the articles written are so helpful and awesome. Just like this one, but wish there was more written about it.
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