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"Good listening skills are at the core of building trusting relations that inspire peak performance," observes Paula Jorde in her book, Inspiring Peak Performance. In the book, she offers a list of behaviors that may get in the way of attentive listening. Here are a few examples:
* I usually think about my response when the other person is talking.
* I am impatient with people who don't get right to the point.
* I often finish sentences for people.
* I carry on a conversation with someone while I am doing another task.
* I feel uncomfortable when people express anger, hurt, disappointment, or hopelessness, so I try to say things that will make the feeling go away.
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