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Mediating Classroom Conflict
November 5, 2012
There is no situation that is not transformable. There is no person who is hopeless. There is no set of circumstances that cannot be turned about by ordinary human beings and their natural capacity for love of the deepest sort.
-Desmond Tutu
In The Intentional Teacher:  Choosing the Best Strategies for Young Children's Learning, Ann Epstein proposes this approach to conflict resolution:

  1. Approach calmly, stopping any hurtful actions.  Place yourself between the children, on their level.  Use a calm voice and a gentle touch.  Remain neutral rather than taking sides.
     
  2. Acknowledge children's feelings.  If the conflict is over an object, let the children know you need to hold the object until the conflict is resolved.
     
  3. Gather information.
     
  4. Restate the problem.
     
  5. Ask the children to think of possible solutions.
     
  6. Be prepared to give follow-up support. Stay near the children.





The Intentional Teacher: Choosing the Best Strategies for Young Children's Learning

Educators must act with knowledge and purpose to make sure young children acquire the skills and understanding they need to succeed. Intentional teachers keep in mind the key goals for children's learning and development in all domains by creating supportive environments, planning curriculum, and selecting from a variety of teaching strategies t hat best promote each child's thinking and skills. The Intentional Teacher considers how and when each type of learning (child-guided, adult-guided, or a combination) is most effective, and what teachers can do to support them.

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Comments (2)

Displaying All 2 Comments
Jeanne Herrick · November 09, 2012
Rochester City School District
Rochester, NY, United States


We use these conflict resolution strategies throughout our Pre-K program in Rochester NY, as part of the HighScope curriculum. These very effective social problem solving steps should actually be credited to Betsy Evans (as I'm sure Ann Epstein would agree). http://www.kidsandconflict.com/.

Love your great articles and especially enjoy reading your quote for the day.
Thank you.
Jeanne Herrick

Kathy Modigliani · November 05, 2012
Arlington, MA, United States


Wow, Ann, You have refined and distilled this approach down to it's essence. I know from experience that it works better than any other, as well as building children's cognitive understanding and personal voice.



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