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11/05/2012

Mediating Classroom Conflict

There is no situation that is not transformable. There is no person who is hopeless. There is no set of circumstances that cannot be turned about by ordinary human beings and their natural capacity for love of the deepest sort.
Desmond Tutu

In The Intentional Teacher:  Choosing the Best Strategies for Young Children's Learning, Ann Epstein proposes this approach to conflict resolution:

  1. Approach calmly, stopping any hurtful actions.  Place yourself between the children, on their level.  Use a calm voice and a gentle touch.  Remain neutral rather than taking sides.
     
  2. Acknowledge children's feelings.  If the conflict is over an object, let the children know you need to hold the object until the conflict is resolved.
     
  3. Gather information.
     
  4. Restate the problem.
     
  5. Ask the children to think of possible solutions.
     
  6. Be prepared to give follow-up support. Stay near the children.


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