Nancy Rosenow, in the book, Developing People (part of the Art of Leadership series) writes about how healthy people deal with differences of opinion:
"Disagreements are a part of life and are to be expected. It’s important to help people understand how disagreements can be expressed and heard in a positive way without ‘taking it personally.’ When disagreements are consistently placed on the table for discussion, with all issues fair game, Dan Bobinski, [author of Creating Passion-driven Teams], defines this as healthy conflict. When conflict is suppressed and kept unspoken, Bobinski defines this as tension. The leader’s goal should be to encourage and teach healthy conflict resolution, while discouraging unhealthy tension among people."
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