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“We humans behave for emotional reasons first, then for rational reasons,” explains Stacey Engle in an article on the Fierce website. “It is a fact. Psychology professor, Daniel Kahneman, was awarded the 2002 Nobel Prize for Economics after his studies proved this.

With common phrases like ‘check your emotions at the door’, it is no surprise that people stray away from talking about them. The thing is – people crave sharing their emotions – establishing that deep connection...

So how can you incorporate emotions in your workplace? You must ask. When someone brings you an issue, you must ask about their emotions. In our coaching model we understand the critical role emotions play in building relationships and changing behaviour…We pose the question in multiple steps, ‘What do you feel?’ as the coachee identifies what is at stake for him or her if nothing changes. And again, ask when they are picturing themselves on the other side of the issue. Getting to the person’s emotion provides impetus for action. You miss that, you’ve wasted a key part of the process.”

A new Exchange Essentials, “Navigating Tough Situations,” contains a wealth of helpful articles, all in one collection. Ranging from what to do about biting, to handling difficult moments with demanding families, to what to do when a child discloses abuse (and much more), this Essentials contains a wealth of advice that administrators and educators can refer to at difficult moments.

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