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"The ability to make an emotional connection is so often misunderstood because it is not about being emotional or showing emotion. It’s about making a human connection—one person to another," points out Scott Edinger in his Harvard Business Review article, "Three Ways Leaders Make Emotional Connections." Edinger suggests three ways leaders can forge emotional connections:

• Give people your undivided attention. When talking to someone, don't be simultaneously checking emails, surfing the internet, or reading a memo.
• Be aware that emotions are contagious. "Whether positive or negative, your emotional state has a significant influence on those you work with, especially when you are the boss."
• Develop your sense of extraversion. "If you're a leader, you simply must develop the ability to reach out to others, engage them in discussion, and actively provide feedback. You're the one who has to be out in front, taking the lead in developing these relationships."

Download a set of articles to study at your leisure. Take an online exam when you're ready and receive your CEUs from the University of Wisconsin-Stout.

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