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Disarming Cantankerous People
August 20, 2015
Without memory, there is no culture. Without memory, there would be no civilization, no society, no future.
-Elise Wiesel
-Elise Wiesel
In their article, "Disarming Cantankerous People," in the Exchange Essential Dealing with Difficult People, Luis Hernandez and Connie Jo Smith, provide these suggestions...
- Assess the situation and recognize individual circumstances
- Stop wishing they were different; most people will not change overnight
- Get some distance between you and the difficult behavior
- Formulate a plan of action with outcomes and consequences
- Implement your strategies
- Evaluate and reassess
"Part of this work is also a self-reflection of how we see others and how our own values and beliefs affect our relationships and interactions. Is the person that bugs you truly difficult or is he just different? Workplaces are increasingly diverse; we have class differences, ethnicities, languages, cultures, genders, religions, and other diversity factors. Truly, what we may find difficult may depend on the context of the situation and our worldview. A little self-reflection will help you create a greater balance in dealing with all of your coworkers."
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ExchangeEveryDay is the official electronic newsletter for Exchange Press. It is delivered five days a week containing news stories, success stories, solutions, trend reports, and much more.
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