Peace is not just that absence of violence but the manifestation of human compassion.
-Dalai Lama
Ford Motors claims a great deal of its recent success can be traced to its new 24-hour rule. In "How Ford Profits from Its '24-Hour Rule,'" in Harvard Business Review Onpoint (Summer 2013), Bennie Fowler describes how the 24-hour rule works:
If an employee encounters a problem he is told, "You have 24 hours to take a new and emerging issue, try to understand it, and see if you can resolve it yourself.... For problems that can't be solved in 24 hours, we ask people to bring the issue to the table at a meeting of senior managers."
Check Out Targeted Leadership
Targeted Leadership — Building a Team That Hits the Mark takes complex leadership principles and presents them in a way that is easy to understand and put into action. This is an essential resource for leaders to use when polishing their skills, as well as fostering them in their staff members. Targeted Leadership tackles concepts such as hiring, supervising, and firing. It also provides a step-by-step approach to finding and retaining the team you have always desired. This book includes a CD-ROM with printable handouts for training or classroom use.
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