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October 10, 2011
When historians pick up their pens to write the story of the 21st century, let them say that it was your generation who laid down the heavy burdens of hate at last and that peace finally triumphed over violence, aggression, and war.
-John Lewis, 1940-2020, politician and civil rights leader
"Just listening to a chronic whiner resolves nothing, neither does running from the chronic whiner." This is the observation of Holly Elissa Bruno in her article, "Eliminate Whining in the Workplace: Moving Beyond Grin and Bear It," in the Exchange Essential, "Dealing with Difficult People." Instead, Bruno offers these options:
- Call the question. "Please give me a concrete example of the problem. Let's sit down right now to see if we can find some solutions."
- If the chronic whiner refuses to accept responsibility for problem solving, use this magic phrase: "Since I can't help you with that problem, please don't bring it to me again."
- By removing yourself as a dumping ground for the chronic complainer, you establish a boundary that cannot be invaded.
Buy any Title for $4, for 4 Days Only!
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Exchange has published over 2,300 articles. We have selected the most popular of these articles and organized them by topic into inexpensive ($1 per article) digital collections that you can download to your desktop for immediate use. You'll find that Exchange Essentials are the perfect platform for staff development and training sessions that deliver the essential, critical information staff and students need. Enjoy!
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ExchangeEveryDay is the official electronic newsletter for Exchange Press. It is delivered five days a week containing news stories, success stories, solutions, trend reports, and much more.
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