Mindfully practicing authenticity during our most soul-searching struggles is how we invite grace, joy, and gratitude into our lives.
-Brené Brown, American researcher, author
The first issue of ExchangeEveryDay was sent out on November 20, 2000, to approximately 2,000 subscribers. Today, as we publish issue #2780, we have just crossed the 90,000-subscriber level. Looking back, here is the message of issue #6, which is an excerpt from the Exchange article, "Handling Parent Complaints: Is the Customer Always Right?" by Linda Shapiro:
"What are some ways of stimulating parents to share their concerns? The most important way is having someone available to greet parents as they drop off and pick up their children. Directors who are free to chat with arriving parents will often find that conversations that begin with the typical "Hi! How are you?" lead to the more important issues on parents' minds if the director appears receptive and interested instead of being buried in bookkeeping or in the kitchen making morning snack. Of course, every director has a myriad of duties, but what is more important than maintaining positive, open communication with her customers? Careful use of time and delegation can free even the busiest director to attend this responsibility."

Exchange Parenting Tool Kit
Exchange has packaged seven of its parenting resources into a single "Parenting Tool Kit" and is offering the entire set at a discount - separately these resources would cost $96.95, but we are offering the entire Tool Kit for only $74. Resources in the kit include:
- Dragon Mom
- Family Conferencing: Asking and Listening
- How Does it Feel?: Child Care From Families' Perspectives
- Meeting the Needs of Today's Families
- Parent Relations: Building an Active Partnership
- Top Ten Preschool Parenting Problems
Comments (2)
Displaying All 2 CommentsCAMP Youth Development Program Corp
haledon, new jersey, United States
i would like to read the entire article. how can i get it?
please help
thanks
Head Start
Newburgh , NY , United States
I love this because I strongly believe that though we may be in in leadership that piece of serving others should never be dimmed by our daily duties. For by practicing serving others we maintain a humble spirit of who we all really are and what we are all called to be: " Our brother's keeper."
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