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Customer Referrals
June 15, 2011
The imagination is an essential tool of the mind, a fundamental way of thinking, an indispensable means of becoming and remaining human.
-Ursula K. Le Guin, 1929-2018, Author
Customer referrals can make a big difference reports Harvard Business Review (June 2011).  A study of 10,000 customers of a German bank over a three-year period revealed that customers obtained through referrals from current customers are both more loyal and more valuable than other customers.  After controlling for such factors as age and gender, it was found that referred customers were 18% more likely than other customers to stay with the bank.  They also generated 16% more in profits.







The newly updated, four audio CD edition of this original gold-standard training program contains all the proven skills included in the classic version PLUS the latest techniques and sample dialogues you need to help you…

…Generate more qualified enrollment inquiries

…Convert inquiries to center visits

…Convert visits into new enrollments

…Follow-up to secure pending enrollments

…Efficiently manage your enrollment building responsibilities

This program is a must for new directors and ideal for reinforcing individual skills with seasoned managers. As you listen and complete the written exercises, you will build skills and the confidence to maximize enrollment conversions and increase capacity utilization in your early childhood program.

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Would you like your staff to be reminded that it's best not to gossip?

Some programs have put into practice "Gossip Free Zones" so that staff members are reminded that they should keep conversations constructive and not participate in workplace gossip.

To help reinforce this effort, to create a gossip free workplace, Julie Bartkus has created a vinyl graphic that you can put in your staff lounge, on your water dispenser or in your training room.

Team Unity in Progress is the message that you'll send to your team when you hang this No Gossip Zone Sign!

Grab one for your program today!.


Comments (2)

Displaying All 2 Comments
Michael Bartolic · June 15, 2011
United States



The ad below as accompanying today's article was inane, Orwellian, and offensively disrespectful of staff no matter what organization or level. It does not match the standards of intelligent discourse more typical of ExchangeEveryDay. "Gossip" is simply free speech, often of limited efficacy or accuracy, but usually simply evidence of lack of transparency and openess in an organization -- attempting to squelch "gossip" by admonition and fiat only reinforces the tendency and promotes its legitimacy. Better by far is treating the cause of the disease -- e.g., closed lines of communication, secreted information and opaque decision making -- than pouring quack medicine on the symptom.

"This is a No Gossip Zone!

"Would you like your staff to be reminded that it's best not to gossip?

"Some programs have put into practice "Gossip Free Zones" so that staff members are reminded that they should keep conversations constructive and not participate in workplace gossip.

"To help reinforce this effort, to create a gossip free workplace, Julie Bartkus has created a vinyl graphic that you can put in your staff lounge, on your water dispenser or in your training room.

"Team Unity in Progress is the message that you'll send to your team when you hang this No Gossip Zone Sign!

"Grab one for your program today!."

Nirmal Kumar Ghosh · June 15, 2011
Shishu Vikash Kendra
Kolkata, West Bengal, India


Hello
Child friend , What is the relation of this topic with early childhood ? I wish a good
answer in the next topic !



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