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Keys to Active Listening
June 24, 2008
You are not the darkness you endured. You are the light that refused to surrender.
-John Mark Green
-John Mark Green
- Look at the person you are talking with and use body language to express your interest.
- Ask pertinent questions and make relevant comments after the speaker has finished.
- Don't interrupt or allow yourself to become distracted. Keep asking yourself, "What's the point?"
- Don't change the subject. Make a brief mental summary of the conversation as you go along.
- Emotions should be kept under control. Try to identify with the speaker.
- Respond appropriately to words and underlying meanings.
- Slow down your internal thoughts and concentrate on the speaker's message.
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Comments (1)
Displaying 1 CommentClark College
Vancouver, WA, United States
My thoughts are in the form of questions specific to the rungs of the ladder of active listening.
I am wondering who's culture does "active listening align with?". How did this format become "thee" format?
Does this format align with all groups? Why or why not?
For example, the first rung of the ladder says, "Look at the person you are talking with and use body language to express your interest." The first portion, Look at the person is where I am wondering if this aligns with the culture of the person you are talking with. What if their culture considers it rude to look at them in the eye?
The rung, "Emotions should be kept under control." What if that means for the person you are communicating with that you are not interested in what they have to say?
The rung, "Respond approporiately to words and underlying meanings"-What does appropriate mean? What does it look like? Also, what may appear as an underlying meaning may not be one at all.
I feel that this article should be titled, "One way active listening may look."
Warmly, Debi Jenkins
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