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In an insightful article, “Crossing the Generational Divide:  Supporting Generational Differences at Work,” in the just released March 2006 issue of Exchange (subscribe at www.ChildCareExchange.com), Patricia Scallan Berl lays out guidelines for supervising recent generations of workers �" veterans, baby boomers, Generation X and Generation Y.  For example, here are some of her suggestions on working with members of Generation Y, who are just now entering the workforce…

• When training, steer away from articles and books and encourage them to access resources online or direct them to CBT training.
• Keep content in presentations brief, with bullet points, lists, graphics.
• Promote your center as a learning organization; Gen Y-ers will gain knowledge, new skills, and responsibility.
• With new employees, help them inventory, understand, and value the applications of what they are learning at the end of each day.
• Help them to realize that training is an important part of their duties, both in addressing real time job responsibilities and in professional development.
• Avoid referencing traditional media like print, books, newspapers.
• Encourage them to access the Internet and web sites of professional journals and organizations to gain more exposure to trends and issues in the field.
• Provide opportunities for socializing at work and support the development of networks with colleagues.

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