12/12/2016
Conflict with a Colleague
I think books are like people, in the sense that they’ll turn up in your life when you most need them.
Emma Thompson, actor
"When a colleague is mean to you, it can be hard to know how to respond," writes Amy Gallo in the Harvard Business Review.
She offers these principles for handling conflict:
- Understand why: Know that most people act aggressively at work because they feel threatened. Small gestures such as offering gratitude or complimenting the person on something you genuinely admire can help.
- Look at what you're doing: These situations require introspection. Consider whether you might be misinterpreting the behavior or overreacting to it or whether you’ve unknowingly contributed to the problem.
- Stand up for yourself: Don't be afraid to call out the bad behavior when it happens or say something as soon as you're able.
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