How To Apologize

10/02/2003

"Color is my daylong obsession, joy, and torment." - Claude Monet

HOW TO APOLOGIZE

In BottomLine Personal (September 15, 2003; www.bottomlinesecrets.com), Mark Goulston observes....

"The power apology is more effective than just saying you are sorry. It has four elements:
* Look into the eyes of the person you hurt or disappointed. Say what you did, that you were wrong, and apologize.
* Tell the person how you hurt or disappointed him/her.
* Offer something as a payback.
* Present a solution to prevent the problem from recurring and repair the damage you caused.

For more ideas on dealing with personal relationships at work, check out the Exchange book, Staff Challenges.

For more information about Exchange's magazine, books, and other products pertaining to ECE, go to www.ccie.com.