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In his book, Emotional First Aid (New York: Hudson Street Press, 2013), Guy Winch makes the case that we need to be as proactive with our emotional injuries as we are with our physical injuries. As an example, he talks about the importance of forgiveness:
"Sometimes our actions or inactions harm others, and sometimes the harmed do not forgive us. We are left with guilt; this usually has more to do with our inadequate apologies rather than with the inability of the other person to let go of the hurt. An effective apology requires a crucial ingredient: empathy.
"For the other person to truly forgive you, convey an effective apology. Make sure you understand how he felt, as well as how he was affected by your actions. Once you've expressed real empathy, the other person is much more likely to feel that your apology is sincere and give you authentic forgiveness."
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