Behind Closed Doors

09/26/2013

It may be that when we no longer know what to do we have come to our real work, and that when we no longer know which way to go we have come to our real journey. The mind that is not baffled is not employed. The impeded stream is the one that sings.
Wendell Berry

"On praise, the experts have got it wrong: it should almost never be given in public," contends Lucy Kellaway in the Financial Times (September 16, 2013). In her article, Kellaway cites research showing that when a person is praised by the boss in front of peers, while the person praised may be motivated, his or her peers in the room end up resenting the person being praised and disliking the person giving the praise. Kellaway concludes:

"This means that most managers are getting it badly wrong. They have been taught that a vital part of their job is to stroll around the office dispensing praise here and there. They think they are justly celebrating the success of some and motivating the others to try harder. What they are actually doing is creating resentment and making themselves deeply unpopular."

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