Angry Parents

In her article, "Parental Anger: Causes, Triggers, and Strategies to Help," in the Beginnings Professional Development Workshop curriculum unit, Anger, Roberta Wilburn offers these tips to teachers in responding to parental anger:

• Don't argue with the parent
• Don't blame the parent
• Don't become defensive
• Don't belittle or minimize the problem
• Look for early warning signs and provide support for parents before things get totally out of control
• Don't talk down to parents or patronize them
• Don't promise parents things you can't produce just to keep them quiet
• As the parent speaks more loudly, you speak more quietly
• Actively listen to what the parent has to say

For more information about Exchange's magazine, books, and other products pertaining to ECE, go to www.ccie.com.

© 2005 Child Care Information Exchange - All Rights Reserved | Contact Us | Return to Site