Be Like a Bee

"Just as nature is doomed without busy bees pollinating the flowers, organizations are doomed without leaders who pollinate the minds of their employees and without employees who pollinate the minds of their colleagues," observed former vice president of operations at DisneyWorld, Lee Cockerell, in his book, The Customer Rules (New York: Random House, 2013).

"This is a good rule for managers who want to improve customer service in their team, department, or company. If you want your business to thrive in a competitive environment, you need to make sure things are constantly improving day in and day out. I learned early in my career that you can improve only some things by yourself, but you can move mountains if you spread that positive intention to everyone in your domain....

"The longer I spent in executive positions, the more I came to think that my main responsibility was to connect with as many employees as I could and offer up as many ideas as possible about how to make things better. Sometimes my suggestions were spot-on; other times they were way off the mark, but either way, the conversation stimulated fresh thinking, promoted questioning, and inspired everyone around me to come up with better ways to do things."

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