Golden Rules for E-mail

09/08/2010

What can you do so a child feels they belong in the classroom? Rather than focus on how to make the child fit in to the classroom culture, we need to create a culture that fits all children.
Mike Huber, Inclusion Includes US

In a letter to the editor in Harvard Business Review OnPoint (Fall 2010; hbr.org), Rita Gunther McGrath shared "Rita's Golden Rules for E-mail:

Meaningful subject lines that tell the reader what to expect.
No e-mail should be longer than one screen of information.
One subject per e-mail. When I've dealt with an item, I want to delete it. I can't do that if your e-mail contains 10 action items.
E-mail is the wrong place for emotional outbursts.
E-mail is the wrong place for communications of a personal nature.
Assume that everything you put in an e-mail could end up on the front page of the New York Times and be accordingly discreet.
Because you sent it doesn't mean I got it. Because I got it doesn't mean I read it. Because I read it doesn't mean I understood it. Because I understood it doesn't mean I agree with you.
Don't send an e-mail when a short phone call would do a better job.

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