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A guru of the participative management camp, Douglas McGregor, in his classic book, The Human Side of Enterprise (New York: McGraw Hill, 1960), talks about the challenges of being a "friendly" boss:
"I believed that a leader could operate successfully as kind of an advisor to his organization. I thought I could avoid being a 'boss.' Unconsciously, I suspect, I hoped to duck the unpleasant necessity of making difficult decisions, of taking responsibility for one course of action among many uncertain alternatives, of making mistakes and taking the consequences. I thought that maybe I could operate so that everyone would like me, that 'good human relations' would eliminate all discord and disagreement.
"I couldn't have been more wrong. It took a couple of years, but I finally began to realize that a leader cannot avoid the exercise of authority any more than he can avoid responsibility for what happens to his organization."
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