09/17/2009
Feedback that Matters
The mind’s health depends on what it feeds on. Avoid thoughts and conversations that kill your soul.
Bangambiki Habyarimana, Rwandan writer
In The Golden Rules for Managers (Naperville, IL: Sourcebooks, 2009), Frank McNair identifies these characteristics of effective staff feedback:
- Specific: What specifically did he employee do well?
- Measurable: Establish what will be measured, who will do the measuring, and what instruments will be authoritative.
- Actionable: Feedback must be something employees can do something about — something they can act upon.
- Relevant: Feedback must relate the observed behavior to its impact on articulated goals.
- Timely: Feedback must happen immediately after the observed behavior so that the recipient associates the feedback with the activity that produced it.
- Objective: Feedback must address behaviors, not conclusions.
- Nonthreatening: Threats are designed to scare, to make people afraid. People who are afraid won't move.
- Encouraging: It's encouragement that bridges current performance to future performance.
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