What Do Staffs Want? Building Relationships

03/13/2007

What Do Staffs Want? Building Relationships

The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.
William Arthur Ward

Terry Bacon interviewed and talked with over 500 business and industry employees and management personnel about what they want in a work environment as it relates to effective “boss/employee connections.” As a result of this effort key areas came out that focus on effective management-employee relationships.

Here are the major focus points:

trust (trusting our staffs to be effective at their jobs)

challenge (our employees feeling they can meet the challenges of their positions!)

self-worth (feeling good about themselves and their roles and responsibilities)

competence (feeling good about their work)

appreciation (being recognized for their efforts, energies, accomplishments)

excitement (feeling the excitement of their work, their efforts, their energies in supporting the development of young children and their families)

This is a great resource in exploring what employees are looking for from their bosses! (A great question to discuss at staff meetings.)

“What People Want: A Managers Guide For Building Relationships That Work by Terry R. Bacon, Davies-Black Publishing. Take a look — a good book!

Contributed by Bill Strader, Johnson & Wales University

Corbeil customers say it best! Hear what customers had to say about their Corbeil bus in a recent customer survey. See results here.

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