Article Link: http://exchangepress.com/article/no-surprises!--reducing-staff-parent-tensions/5010329/
"What do you mean it isn't ready?" My car wasn't ready - I could see that. It was on the lift and the wheels were off. It was nearly 5:00 and they said it would be ready when I talked to them at 2:00. Great. It wasn't ready and I had to pick up my kid at the child care center by 5:30. Another late fee (I think it's up to $100 a minute for me!) and another dirty look from Emma's teacher. I was mad, and what could I do but be surly.I needed the car to be done, and it was frustrating not to have it. But what was maddening - and did not bring out the kindlier, gentler me - was that I expected the car to be done and it wasn't. That expectation raised the stakes.
There are a whole range of unpleasant or frustrating experiences that will happen in child care. Children's clothes will be lost, a child will bite or get bitten, separation will be hard, children will get sick - again and again and again. Parents will no doubt experience staff absences, staff turnover, ...