Article Link: http://exchangepress.com/article/building-on-maslow-to-meet-director-and-staff-needs/5021108/
In early childhood we sometimes forget what successful businesses everywhere know: How you treat employees affects the bottom line. Employee interactions with customers are more positive and effective if employees have been treated well by their managers. The following quotations (www.customer1.com/blog/customer-service-quotes) affirm this fact:“Our mission statement about treating people with respect and dignity is not just words, but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ expectations of management.”
�" Howard Schultz, CEO, Starbucks Coffee
“Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work.”
�" Martin Oliver, MD, �" Kwik-Fit Financial Services
“Treat your employees the way you want your customers treated �" maybe even better.”
�" Shep Hyken, author, The Cult of the Customer
In 2007 I began working as a coach for center directors as part of the Promoting Resilient Children project in our community. The aim of the project is to build skills in directors and teachers that will enable them to help children develop the social and emotional skills to succeed in school and in life. Since I strongly believe in the purpose ...